Topic: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Any ETA when these problems get fixed?
I tried two different mail adresses for creating a chumby account but still haven't gotten any mail since about 24 hours.

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

We're looking in to it.

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

So I'm sitting here with a dumb chumby that can do pretty much nothing until you get it fixed.
Please hurry smile

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Any ETA yet? Or at least a workaround so that I can start using my device?

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Not yet - I hope to have some info today.

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Can't you manually activate my account somehow? I really want to play around with the chumby smile

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Any news?
This looks more and more like unpaid bills to me sad
If you don't find a solution till Monday don't bother, I'll just return it then.

8 (edited by cbreeze 2012-01-20 12:54:29)

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

tobiashugo wrote:

Any news?
This looks more and more like unpaid bills to me sad
If you don't find a solution till Monday don't bother, I'll just return it then.

That's shameful customer service.  It's not right to just drop support for your hardware, even if you don't plan on selling anymore.  Maybe contact the CEO - https://twitter.com/Derrick

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

This should be working now.  Please try again.

It turns out that there was a domain issue on the system that sent out confirmation emails, so they were piling up.

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Seems they're still piling. will check email again tomorrow, gn8 everyone

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Still nothing, just to let you know.

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Yeah, the guys are looking at this again right now.  It appears it was fix may have been partial.

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Please tell them to stop looking and start fixing the problem.
The problem exists at least since the 18th, what kind of company is this that sells internetradio but doesn't get their internetservers straight?

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Not sure what to tell you - I just tested this myself from home with a new account with a different email address than my normal account and it worked.  I got the initial verification email, and I ignored it and asked for a resend, and got that too.

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Thanks for sharing that info smile
I just signed up for a new email address and did registered a new account and finally got the activation email for that account.
Unfortunately not under my usual user name, but what the heck anyway.
The other two accounts I created still don't work. No activation email whatsoever. What does work is getting a new password send, but that only brings me back to the "resend activation" Homepage. One other thing I noticed, while following that link with the new account it stays on that page, following it with the other two accounts I get the page where I can sign up a new account.
I guess something in your database has got messed up.

Finally I can play around with my new toy smile

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

I've sent you a direct email to see if we can get your original account activated.

I'm not sure the link will work - it's done with a hack.

If it works, you can deregister the device from your new account and reregister on the original.

I wonder if yahoo.de is filtering these emails.

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

Nope, it wasn't yahoo, I checked the spam mail and also used my gmail address during the first attempts.
Also it works like a charm now smile

Thank you very much!

Re: Unable to register to Chumby Site/Activate my Chumby/Shop downtime

OK, glad it worked out  Sorry about the problems.