They called today and are going to think it over for a day or two. Im hoping they will honor their word and send me the replacment item without expecting the dash returned, just like the other 2 i completed cases for. The speakers were for the annoiance of discontinuing the servers and services, not a true replacment of the dash item, its still a usable clock radio, just not how they sold it with all the bells and whistles. The speaker was barely an acceptable apology.. they seem to be recinding the offer now that the dash has been given a second life, but they should be honoring the offer for everyone in a uniform fashion or idk..

Well, if they had formally handed operations to BlueOcty they would not be in their current situation. Spreading bad will is not a good business strategy.

After escalating my case to the highest supervisors, i am being told that this is the new updated policy. sony now expects people to hand in their dash to recieve the replacment item aftwr they processed hunderds of claims under the old policy, so in essence, people who were paying attention all along were given a replacment item in apology for the online features being dropped, while people finding out now will only recieve an item in replacment after they send in their dash unit, which was not required bofore.

excuse me if im istaken, but its kind of illegal for them to handle these cases in an ununiform way, no?

i processed 2 claims a month ago and recieved 2 speakers and was not asked to return my dash.

thesse speakers were never meant to replace the dash, they are 20$ items in apology for dropping tthe server functionlity.

now, you get nothing unless you send in the dash. will they resell them or destroy them? what is the ogic behind this except to punis dash users for this second life the unit is being given? how petty, SONY. im sure im not the only person who has been loyal to SONY since the days of ES stereo equipment who now will be extermely cautious when buying any tech device tjat relies on SONY to continue support for functionality. NEVER AGAIN will i blindly give them 200$ for a unit they may not support in a few years. this device is not out of date, it was the future. SONY could be making something like the Amazon Show now, but they are too busy fighting heir loyal customers over loving the DASH. pathetic.

i am filing a complaint with my NYS Attorney General and i wonder if its pointless to encourage others to do te same in the interest of DASH owners who havnt yet heard about the replacment offer.

could anyone advise a course of action here? i dont want to encourage the forum to do anyhing out of line, but i feel like i personally want to file a complaint with my states Attorney General.

they shouldnt be allowed to handle these cases differently for some people and they should be obligated to uniformly process thesse cases. lots of people coming late to the party so to speak are getting nothing bt the runaround. 

this wasnt a limited time ofer, but it seems every interaction with SONY is now a limeted time offer.

they should have to include that verbiage in their new products.

rant over.

And here I always thought the answer was 42!

@diamaunt see this wiki page to understand

https://en.wikipedia.org/wiki/Phrases_f … the_Galaxy

I never lost faith in you!

Getting back to the topic at hand (although a Hitchhikers Guide discussion is always a welcome thing), there is no cause of action here since there is no contractual basis to expect them to do anything at all (let alone do it consistently), and you should expect every device which depends on external services to function to be a "limited time offer".