Topic: Ready to return my Chumby 8
I've been trying to get support for my Chumby 8 with no luck. Perhaps someone will take notice and address the issue of lack of support.
Original contact Dec. 8, was told to expect a response in one business day.
After waiting 5 days with no contact, I emailed again to check on status.
Finally got a response on Dec. 13
I responded with the answers to the questions asked on Dec. 15.
Was told to expect a response in one business day.
6 days later I still haven't heard from them.
Emailed again to check on status was told to expect a response in one business day.
If this is what the support model is like, I'm not sure I want to keep this.
Since this device is under warranty and non-functional, I'd like to know the process for a refund.
An upset user.