After escalating my case to the highest supervisors, i am being told that this is the new updated policy. sony now expects people to hand in their dash to recieve the replacment item aftwr they processed hunderds of claims under the old policy, so in essence, people who were paying attention all along were given a replacment item in apology for the online features being dropped, while people finding out now will only recieve an item in replacment after they send in their dash unit, which was not required bofore.
excuse me if im istaken, but its kind of illegal for them to handle these cases in an ununiform way, no?
i processed 2 claims a month ago and recieved 2 speakers and was not asked to return my dash.
thesse speakers were never meant to replace the dash, they are 20$ items in apology for dropping tthe server functionlity.
now, you get nothing unless you send in the dash. will they resell them or destroy them? what is the ogic behind this except to punis dash users for this second life the unit is being given? how petty, SONY. im sure im not the only person who has been loyal to SONY since the days of ES stereo equipment who now will be extermely cautious when buying any tech device tjat relies on SONY to continue support for functionality. NEVER AGAIN will i blindly give them 200$ for a unit they may not support in a few years. this device is not out of date, it was the future. SONY could be making something like the Amazon Show now, but they are too busy fighting heir loyal customers over loving the DASH. pathetic.
i am filing a complaint with my NYS Attorney General and i wonder if its pointless to encourage others to do te same in the interest of DASH owners who havnt yet heard about the replacment offer.