Topic: Chumby One stopped working - no customer support
So this is my last attempt to get some help with my defective Chumby One. Sharing the email I sent (no response - not even a "Sorry we can't help you response"). I really want my Chumby One to come back to life. Beginning to suspect this company doesn't have a customer service dept:
On Wed, Mar 7, 2012 at 7:37 PM, Jonathan xxxx <email@example.com> wrote:
I have a Chumby One that I purchased a couple years ago. It is a valued member of our household - used for Pandora frequently / FB photos - it is awesome. Or was.
A few days ago it just started hanging on the little-blue-circle boot-up screen, repeating restarting and last night when I unplugged it for a couple hours... plugged it back in - it flashed the little-blue circle screen for a sec, then went black. The screen now seems to stay black when plugging it in and re-plugging it in. I have tried various combinations of pressing the power button, holding down the power button, holding down the top 'chumby' button - leaving it off with no power for a while - nothing seems to work. I have also validated that nothing has changed with the plug, it has just been sitting there and there is power.
The Model No. is: CHB802, FCC ID: TE7WN321GV2 IC:7612A-B. My chumby.com username is xxxxx and my chumby name is xxxx.
Please let me know what you can do.