Topic: Oh, there shall be venting.
Right.
Love the gadget. Love the business model. Wish Chumby only the best. Yadda yadda yadda. Long time booster, tricked three friends into buying one, very comfortable with the technology, delighted to see things advancing by leaps and bounds, yadda yadda.
But I am SO.PISSED.OFF at Chumby right now.
The iPod wasn't the first MP3 player. It certainly wasn't the most feature-laden. And it sure as hell wasn't the cheapest. What it was, however, was the most ergonomic. One switch, five buttons, one dial, one display. XML at its finest. And before long, Apple was Wall Street's darling.
It's all about the UI. It doesn't matter how much more awesome the Rio or the Archos or the Zune or whatever else is; it comes down to what you have to do to get the gadget to do a trick. A crapload of buttons on the remote makes it look impressive; it helps sell the DVD player. But once you've spent a couple friday evenings hunting for the "PLAY" button because they put it next to the "MULTI-ANGLE CYCLE" button, that big, impressive remote is what makes you watch cable instead. It doesn't matter how many snazzy features your gadget has if it's such a stone cold PITA to make it do it that you'd rather go without.
So let's talk about the new control panel.
I've got a useful bit. An audio slider. FINALLY. Thanks. Great to have. I've still got my widget display; fair 'nuff. But you know what? I've never sent, rated or deleted a widget from the control panel. Know why? I have nobody to send it to, I can't re-order anything on the Chumby itself and if I delete something, I've got to log onto the web in order to replace it. So I might as well do all that foofraw from the web anyway. So, great. That's an eighth of the (tiny) screen that's completely useless to me. And frankly? I know what the Chumby looks like. I'm staring at it. Why do I need a chumby "avatar" in the middle of my Chumby screen to tell me where the widget goes? If I could expand that to fill all the dead space, I could maybe actually see something.
Awright. So I've got my audio slider (thanks) and I've got my worthless mute button. 'cuz now I've got a volume slider. So let's get rid of that and give me some useful space. And I've got my Channel button - about the only screen that doesn't follow any sort of "channel" nomenclature. I've gotta hit the "change" button in order to actually get to it. I don't have to do that on radio stations. I don't have to do that on widgets. Why do I have to do it on stations? Still? After nine months?
But I'm still not totally pissed off. I'm still working with you guys. You're well out of iPod territory. You're kind of hanging with the Minidisc. Fairly straightforward, intuitive controls that... take extra effort for no obvious reason. Could be worse. Let's check out the "Music" button.
Ahhh, yeah. That's the trick.
***
See, here's the thing. I know you've got your partners. I know you're ad and partnership driven. I get that. And I want to help you guys out, really I do. But if the content isn't compelling, making me slog through it won't make it any more compelling. And it won't make my content any less compelling. On the contrary, it'll make me want my stuff more, want your stuff less, and make me hate you in the process. Here, walk with me.
I've got internet radio stations I like. I've got Nicecast to stream my iTunes to this thing. And I've got an alarm clock on the computer that I use from time to time to wake myself up (because I like your alarm clock not a whit - but more on that later). And where is it?
-Under Shoutcast
-Under Pandora Radio
-Under Mediafly Podcasts
-Under NYT Podcasts
-Under CBS Podcasts
-Under Radio Free Chumby
...and now we click with our thumbnail...
-Under NOAA Radio by Wunderground
...and now we click with our thumbnail...
-Under iPod (which we ignore because it bogs to the point of death when I plug in my 30GB iPod Video - so what's the point?)
...and now we click with our thumbnail...
THERE IT IS! My streams!
(We'll ignore for a moment the fact that if I were using a squeezebox it'd be another click and if I had a jump drive plugged in the back it'd be still another... but we WILL highlight the fact that the company that says "Wake up to your Internet life!" would so prefer I wake up to SOMEONE ELSE'S INTERNET LIFE that they bury MY content under six different options that I didn't pick)
So. Two more clicks and there's the streams I entered in laboriously. And I get to see three of them at a time. Wait a minute - when I was looking at the sources, I could see them six at a time. But now that they're my content, they're Fisher-Price sized? So if I went through the rigamarole of entering arcane m3u locations on your touchscreen keyboard, that proves that my vision is so cooked that I can't see more than three of my stations at once?
...and why can't I re-order them? I have a hard time thinking of a single button on the chumby quite as large as the "DELETE" button on "my streams".. but there's no "move up/move down" buttons?
(And by the way - if I can squeeze the switch and wiggle the chumby side to side to scroll through widgets, why can't I squeeze the chumby and roll it back and forth in order to scroll through your lists?)
...no matter. There, under a good two dozen clicks, is *my* content for *my* "internet life." I've found it. Yay. Let's wake up to it.
1) Alarms
2) Custom Alarm
3) New
4) Daily
5) Next
6) (set it - this ain't so bad)
7) Next
8) down arrow
9) down arrow
10) down arrow
11) down arrow
12) down arrow
13) down arrow
14) down arrow
15) down arrow
16) my streams
17) next
18) down arrow
19) down arrow
20) down arrow
21) down arrow
22) down arrow (see, I've created eight "streams" and "Nicecast" is the last one... because I can't. re-order. them.)
23) iTunes Nicecast
24) select (huh - that didn't really look like it did anything)
25) up arrow
30) up arrow
31) up arrow
32) up arrow
33) up arrow
34) up arrow (I ramp up the music on Nicecast - 'cuz I can do that - and I can't on the Chumby - and that takes six key presses to get it to 55 min)
35) next
36) No, I don't want your backup alarm, because the maximum I can wait for your backup is like eight minutes. Not only that, but you have no sensing to tell whether or not your alarm has gone off. It's amazing. The thing is passing audio, but it has no idea if it's passing audio or not. Spectacular. So although having a backup alarm is nice, it's kind of a "in case of armageddon, break glass" failsafe rather than an actual "backup")
37) Next - yes, I'll take your snooze screen with your equally sized, equally colored off/snooze choices that give me no ability to cancel the snooze whatsoever. I guess that's the choice I get. It's amazing that there's 31 different *categories* of widgets, but there's exactly ONE *lame* alarm panel...
38) Next - Fine. Snooze can be five minutes. I'm 38 keypresses (not including the times when the Chumby didn't track my presses) into this and I'm fatigued enough to take what you give me. I'm starting to think that's your whole point...
39) great. Let's pick a channel.
40) down arrow
41) down arrow
42) down arrow
43) down arrow
44) down arrow
45) select
46) next
47-62) Oh, god. The keyboard. fifteen keypresses to label my alarm "This is a test"
63) Done
64) done
Oh, so very done. 64 keypresses to wake up to my audio at the time of my choosing. And we won't count the times I had to go in and say YES I REALLY WANT THIS ALARM OFF AND THIS ALARM ON because for some reason, the Chumby likes turning alarms on when you press "done"... but we'll forgive that because this is, after all, "beta" software.
By way of comparison, however, eight keypresses is *three hands of blackjack.*
***
The iPod basically enabled people access to their music through a very simple interface. The Chumby, on the other hand, is sort of an "unPod" - it denys people their "wake-up" and their "internet life" through an excruciatingly byzantine interface. I understand that there's a lot of power under the hood and it takes a lot of configuration to make it go - and Apple offloaded all that onto iTunes like the mewly bunch of cheaters they are. I get that. Here's what I don't get -
...why doesn't Chumby do the same?
Watch me rip through alarms on a webpage. Watch me reorder music streams, configure my own pages, pick my own alarm screens and customize the BEJEEEZUS out of my user experience with just a little flash. I'll tear this sucker up - it'll be mine, and I'll love it, and it'll be great, and I'll want to interact with it, rather than go configure my Mac Mini to wake me up because hot damn I can do it with five clicks of a mouse instead of 64 clicks of my thumbnail. And when I do that, I might even interface with the thing enough for you guys to send ad content my way. Which will make you money. Won't that be neat?
...and I won't hate you for having a great idea and then clobbering me every time I try to share your dream. 'cuz I'm worn out. I really love the idea of this little thing... but I cannot.believe how little regard you guys have for the fundamentals of UI design.
I wish Chumby all the best. I hope this little thing takes off. This is a great community, you're great people, you've got great ideas...
...and you're killing me with this amateur crap.
Sincerely,
Seth Talley