Topic: Blowing off steam
It all started when my Seagate backup drive started to fail. (How many of you backup your backup?). Well I go to the Seagate website to download the Hard drive diagnostic tools to find out what is going on with my drive. I am told as I try to install the software that I need to download MS .Net 4 for the software to run. So I download the .Net software and it pops up a nasty message telling me I have updates that need to be installed during a reboot and it will not install the software. Ok, I reboot the computer and install .Net 4, install Seatools, and proceed to run the disk diagnostics. Just as I thought, I get a message of pending doom and I need to check and see if the warranty is still in effect. I find all the info I need, insert it into the web browser form and find out that I still have a warranty available. I fill out all the forms and read the fine print which if you have not done, lets you know that if you return your drive it must be ORIGINAL packaging, with all the extras included before they will honor the warranty. Now if you include $9.95 plus tax and a credit card number, they will ship a replacement with a return box and shipping label. (Note, I have done this before and have been very satisfied with the exchange policy.). So I get to the end of the multiple web forms of information and get a message that my credit card is invalid. Try again. Same message. Wait! What is that yellow bar on the top of Chrome telling me? Silverlight plugin not available. Of course not, this is not IE. Ok, so I fire up IE and get a message that it has been upgraded to Version 10. (Running Win7) Run Seatools again to get to the Seagate warranty page and paste the URL into IE. Fill in the CAPTCHA information, and nothing! Try again with another CAPTCHA. Again nothing! Click on compatibility mode icon and try again. Success! Now to fill out all the web forms again with all the billing, mailing, credit card information. Here comes the Pièce de résistance, I click on the done icon, cross my fingers, toes and eyes, to be greeted with a receipt of payment.
And we wonder why most people get upset at using a computer and the internet.