• Registered: 2011-07-14
  • Posts: 1

Topic: Full reinstall on Android

Hi, I'm trying to install chumby on a "HTC Desire S" running Android 2.3.3.   I did somethig wrong in the preconfiguration and I get this message on the phone:

First, "Authorizing", then "authenticating", and finally "Can't authenticate device"

I've tried to uninstall the app and reinstall again, but always get the same message.  Is there any way to do a full delete or reinstall, and start from scratch?

Thanks

Frisco

  • Registered: 2011-02-08
  • Posts: 84

Re: Full reinstall on Android

Welcome to chumbysphere @frisco,

You should be able to uninstall the chumby app through the settings > applications menus on your phone.  Is your phone the only chumby device that is associated with your chumby.com account?  For further assistance, please come see us in customer support (http://www.chumby.com/pages/help_support).   -chumby support

  • Duane
  • Duane
  • Blue Octy
  • Offline
  • From: San Diego, CA
  • Registered: 2006-08-24
  • Posts: 8,197

Re: Full reinstall on Android

You should also remove the device from your chumby account before trying to register it again.

Duane's Website

4 Reply by PeterDe (edited by PeterDe 2011-10-14 01:01:23)

  • Registered: 2011-10-12
  • Posts: 1

Re: Full reinstall on Android

And how can I remove my device from the account?
______________
I work in  mobile application development company! Yahoo!

  • Duane
  • Duane
  • Blue Octy
  • Offline
  • From: San Diego, CA
  • Registered: 2006-08-24
  • Posts: 8,197

Re: Full reinstall on Android

Log in to your account on the website, select the menu item "my chumby"->"my chumby dashboard", select the device from the "select a chumby" popup, then hit the "delete" link.

Duane's Website