1 (edited by bobsz 2011-02-13 15:29:56)

Topic: Cancel order because of ads?

I ordered a second Chumby from your store on Friday night- right before the new policy of showing more ads started. Of course, these increased ads made a Chumby less desirable to me. I know there's a small window of time when you can cancel an order before it's processed. Since there's no Live Chat on the weekend and no phone support, there was no way I could cancel my order. I hope the Chumby store can increase the "grace period" for cancellations now, or at least allow free shipping for returns on orders from the past few days.

I know you're legally covered because of the "fine print" about potential ads, which I guess was always there. I just think it would be a nice courtesy for those of us who were caught off guard by the substantial change in practice. Thanks.