• From: Tampa, Florida
  • Registered: 2008-06-04
  • Posts: 83

Topic: CHUMBY CHARGED ME TWICE!

ATTENTION!

My debit card was overdrawn because you guys processed the payment for two Chumby's when I only ordered one!

Please refund my money for one of them! (179.99)

Order number: WEB000103864

Thanks,
Alec

  • mdkail
  • Administrator
  • Offline
  • From: san diego
  • Registered: 2007-08-11
  • Posts: 146

Re: CHUMBY CHARGED ME TWICE!

i've notified customer support regarding this, someone will be in touch with you.

/mdkail

mdkail's Website

  • From: San Diego, CA
  • Registered: 2007-08-09
  • Posts: 112

Re: CHUMBY CHARGED ME TWICE!

Alec,
Your credit card was only charged once.  You tried twice to purchase the chumby and were successful only on the 2nd try.  The first try was declined (I won't disclose the reasons on this forum, but you can email Customer Support for a detailed explanation). 

What happened was your card issuing bank pre-authorized both attempts and is just 'holding' the funds due to the pre-auth.  This is not a charge, and your card issuing bank should release the funds in 2-3 business days.

Please contact Customer Support if you have any further questions.

Thanks,
Sam
Chumby Support Manager

sam m's Website

  • From: Tampa, Florida
  • Registered: 2008-06-04
  • Posts: 83

Re: CHUMBY CHARGED ME TWICE!

Okay, thanks, sorry to freak out.

I'm still awaiting the refund from my bank.