Thanks, Crazysal! That worked! I have 3 HID-C10s and am going to receive for free 2 Sony SRS-XB10 wireless speakers and a Sony ICF-C1 alarm clock radio as an "Accommodation" for losing my Dashs' functionality.
When I called the number you gave (1-239-245-6374), I spoke to someone pretty quickly and said how sad I was that they bricked my Dash after telling me for months that they would fix the problems with the registration server, etc., etc. I said I was pretty upset at the treatment from Sony and hoped they could do something to restore my faith in the company. :-)
The agent appologized and then asked me for the model number and serial numbers of my 3 units. They also said to send them pictures of the front of the Dash as well as a picture of the model and serial number label. That label is pretty small so I had to use a regular camera in macro mode to get a clear shot as my iPhone was not capable. They then gave me case numbers for each unit and the choice of choosing either the speaker or clock for each one.
So far I have received confirming emails that the two speakers are in process and on the way. However, the third Dash had a missing serial number and that request had to get escalated to a "supervisor" who did, in fact, authorize the exchange
as a "further" accommodation. :-) I haven't received any shipping info on that one yet, but it's only been a week and they said to expect processing to take up to 10 days.
Now looking forward to the magic that Duane and his cohorts can perform to "Chumbyfy" my 3 Dashs!
$50 speakers from Sony? Did I miss this "offer?" I checked the Sony Dash site and there is no mention of this.
Anyone have any info? Thanks!
... Now tossing us some $50 dollar speakers sure it takes the sting out of it. ...
Call this number - 1-239-245-6374 tell them you have a dash and are upset they're discontinuing it, say I heard there was an option for a speaker or an alarm clock. They'll have you email a picture to the email above then 7-10 days before it arrives they said.